What to check before ordering
Look for active percentages, full ingredient list, skin type guidance, patch-test directions, price in PKR and delivery details. Avoid vague claims that do not mention the actual formula.
How Elluvi ships in Pakistan
Yes — Cash on Delivery is available across Pakistan. Free delivery on orders of Rs. 1,000 and above. Delivery charges apply below Rs. 1,000.
Free delivery on orders of Rs. 1,000 and above. Delivery charges apply below Rs. 1,000. The final payable amount is shown at checkout before you confirm. Estimated delivery: 2–5 working days, depending on city and courier availability.
How to choose the right product
Choose niacinamide for oily skin and pores, vitamin C for morning glow and dark spots, retinol for night repair, and moisturiser for daily barrier comfort.
Online buying comparison
A good online skincare page should show price, volume, active ingredients, full INCI, routine directions, cautions, delivery policy and contact details. If those details are missing, it is harder to judge whether the product fits your skin. Where you buy matters as much as what, because the return rules and the authenticity question differ sharply between a brand, a marketplace and a pharmacy.
One thing to be straight about before the table, since we are in it. Most sellers will not take opened skincare back on change of mind, because an opened bottle cannot be resold. Elluvi does: every product has a 14-day skin guarantee, so if it does not suit your skin you can send it back within 14 days of delivery, opened or not, and the product price is refunded. Damaged or defective items are always covered. Elsewhere, the return column usually protects you against a bad parcel rather than against a product that does not suit you, so read it before ordering. The column that does change your risk is the last one. On a marketplace the seller is not the brand, and the same imported cleanser was Rs. 3,550 at one Pakistani listing and Rs. 7,050 at another on the same day, which tells you something about how little the listing price constrains what is actually in the box.
Swipe the table sideways to see every column.
| Where | Cash on delivery | Returns | Who stands behind the product |
|---|---|---|---|
| Brand direct, including Elluvi | Usually yes, nationwide | 14-day skin guarantee: opened or unopened, sent back within 14 days of delivery, product price refunded; customer pays return courier. Damaged or defective items are always covered | The brand itself. First-party stock, so product code and storage are not in question |
| Naheed.pk | Yes, alongside cards and bank transfer | 7 days, unused and in original packaging with seals intact. Returns are free of charge. Not accepted for change of mind | A retailer buying in. Stock is theirs, not a third-party seller's |
| Daraz.pk | Yes | 14 days, but change of mind is explicitly excluded for beauty. Only damaged, defective, incorrect or incomplete items qualify | The individual seller, not Daraz. Authenticity varies listing by listing |
| Derma.pk and pharmacy sites | Yes | Replacement only, no cash refunds. 48 hours for damage, 7 days for a wrong item. Dispensed prescriptions cannot go back | A licensed pharmacy, and the only route here that can legally sell prescription strengths |
| Import resellers | Usually yes | Varies by seller, often nothing in writing | The reseller alone. Imported stock outside the brand's own chain, so storage history is unknown and prices for the same item can vary by two or three times |
How Cash on Delivery works and why it matters
With COD you pay the courier when the parcel arrives, so no money leaves your hands before you have the product. For a first order from a brand you have not used, that removes most of the risk of buying online.
Free delivery on orders of Rs. 1,000 and above. Delivery charges apply below Rs. 1,000. The final payable amount is shown at checkout before you confirm. Estimated delivery: 2–5 working days, depending on city and courier availability. It is worth checking the parcel at the door where the courier allows it, so packaging problems can be raised immediately rather than days later.
Brand site or marketplace?
Buying from the brand's own site means the stock came from the brand. Marketplace listings can be authentic, but they can also be resold, expired or counterfeit, and the marketplace rarely verifies which.
For a basic cleanser the stakes are low. For anything with an active ingredient at a stated percentage, the source matters, because an under-dosed or degraded active will simply not do what the label says. Check whether the seller name is the brand itself.
What to check before you place the order
Volume in ml, active percentages, the full ingredient list, the expiry date and product code, delivery cost and timeframe, and how to contact a human if something goes wrong. If a page hides any of these, that is information too.
Volume is the one people miss most often. A serum can look cheaper than a competitor while being 15 ml against their 30 ml, which makes it twice the price per use.
Delivery across Pakistan
Major cities like Lahore, Karachi and Islamabad are usually the fastest, with smaller cities and rural addresses taking longer. Adding a landmark to the address and keeping your phone reachable prevents most failed deliveries.
Courier networks in Pakistan work off phone contact more than address precision. An unreachable number is the most common reason a parcel goes back, so it is worth answering unknown numbers in the days after ordering.
Storing skincare once it arrives
Keep products in a closed cupboard away from direct sunlight, not on a bathroom shelf or windowsill. Heat and light degrade active ingredients, and Pakistani summers are hard on retinol and vitamin C in particular.
This matters more here than in cooler climates. A vitamin C serum left in a hot room can lose potency well before its printed expiry, and the usual sign is the liquid turning noticeably darker.
Shop what this guide covers
Niacinamide serum for oily skin, open pores and uneven tone
Vitamin C serum for dark spots, uneven tone and dullness
Retinol night cream for fine lines, dullness and pigmentation
Lightweight, non-greasy moisturiser for oily, combination and dry skin