Frequently asked.

Elluvi products are German-crafted formulations. The brand is based in Lahore, Pakistan.

Use Find My Routine for a personalised recommendation, or filter the Shop by concern (Brightening, Hydration, Age Defy, Cleansing). Agar phir bhi confusion ho, WhatsApp support use karein.

Yes — every product page lists its headline actives with their percentages, and the full ingredient list (INCI) is shown on each product page.

Add products to cart, review your bag, and complete checkout. You will see a screen with your order details, and we send your order confirmation on WhatsApp to the number you gave at checkout.

Contact WhatsApp support within a few hours of placing the order. Once dispatched, we can't change the shipment.

Estimated delivery: 2–5 working days, depending on city and courier availability.

Yes — we ship Pakistan-wide through vetted courier partners.

Yes, Cash on Delivery is available across Pakistan. Free delivery on orders of Rs. 1,000 and above. Delivery charges apply below Rs. 1,000.

The final payable amount, including any delivery charge, is shown transparently at checkout before you confirm your order.

Cash on Delivery only. You pay the courier in cash when your parcel arrives; there is no online payment.

Every product has a 14-day skin guarantee. If it does not suit your skin, tell us within 14 days of delivery, even if it is opened, send it back, and we refund the product price. Return courier is paid by the customer, except for defective, damaged or wrong items, which we always cover.

Reviews marked "Verified Purchase" are linked to a real Elluvi order that has shipped, and every review is checked before it is published. We don't promise that every review will be positive.

Yes — once your order ships, use the review link on your order page, or open the Review page and enter your order number and phone number. Reviews earn no points or discounts, and fake or incentivised reviews are not accepted.

Create an account and open Elluvi Rewards in Skin Companion. Earn points for completing your daily routine, for seven-day streaks, and for orders placed while signed in. Redemption rules are shown before you apply points at checkout.

Yes — sign in and apply on the Affiliate page. We review each application manually and email approved creators with next steps.

Fastest response is on WhatsApp during business hours. You can also email support@elluvi.com.

Elluvi is a small skincare house based in Lahore, Pakistan.