Frequently asked.

Elluvi products are formulated in Germany. The brand is based in Lahore, Pakistan.

Use Find My Routine for a personalised recommendation, or filter the Shop by concern (Brightening, Hydration, Age Defy, Cleansing). Agar phir bhi confusion ho, WhatsApp support use karein.

Yes — every product page lists its key active ingredients. A full ingredients list is printed on the pack.

Add products to cart, review your bag, and complete checkout. You will see a confirmation screen with your order details; we also send confirmation by email when available.

Contact WhatsApp support within a few hours of placing the order. Once dispatched, we can't change the shipment.

Estimated delivery: 2–5 working days, depending on city and courier availability.

Yes — we ship Pakistan-wide through vetted courier partners.

Yes, Cash on Delivery is available across Pakistan. Free delivery on orders of Rs. 1,000 and above. Delivery charges apply below Rs. 1,000.

The final payable amount, including any delivery charge, is shown transparently at checkout before you confirm your order.

Cash on Delivery is available across Pakistan. Online payment options appear at checkout only when they are enabled for your order.

For unopened products, contact support within 7 days of delivery. Opened skincare cannot be returned for hygiene reasons unless the item is defective.

Reviews marked "Verified Purchase" are linked to an eligible completed order. We don't promise that every review will be positive.

Eligible customers with a completed order can leave a verified review from their account or the product page. Fake or incentivised reviews are not accepted.

Create an account and open Elluvi Rewards in Skin Companion. Earn points for daily routines, verified purchases, honest reviews and referrals. Redemption rules are shown before you apply points at checkout.

Yes — sign in and apply on the Affiliate page. We review each application manually and email approved creators with next steps.

Fastest response is on WhatsApp during business hours. You can also email support@elluvi.com.

Elluvi is a small skincare house based in Lahore, Pakistan.