How we operate.

Elluvi is a small, independent skincare house based in Lahore, Pakistan. Products are German-crafted formulations, made for skincare routines across Pakistan.

This page is maintained by the Elluvi team to answer common questions about how the brand operates. It is not an independent certification.

Every claim on a product page — actives, dosages, benefits — is drawn from our formulation records, and each product page shows the full ingredient list (INCI). We do not describe products as treating medical conditions and we do not use before/after imagery.

Each product page shows its product code. When your order arrives, check the product code and the seal on the pack.

Reviews marked "Verified Purchase" are linked to a real Elluvi order and can be left once the order ships. Every review is checked before it is published. Reviews earn no points, discounts or other rewards, whatever the rating.

We do not publish invented reviews. When no reviews exist yet, product pages say so.

We ship Pakistan-wide through vetted courier partners. Estimated delivery: 2–5 working days, depending on city and courier availability.

We accept Cash on Delivery only, across Pakistan — there is no online payment. Free delivery on orders of Rs. 1,000 and above. Delivery charges apply below Rs. 1,000. The final payable amount is shown clearly at checkout before you confirm.

14-day skin guarantee: if a product does not suit your skin, tell us within 14 days of delivery, even if it is opened. Send it back and we refund the product price. Return courier is paid by the customer; we cover it for defective, damaged or wrong items.

Approved refunds are processed within 7 business days after we receive the return. Full detail: Shipping & returns.

We collect order, account and optional Skin Companion data (including private progress photos if you upload them). We don't sell customer data.

See our full Privacy Policy for retention, providers we use (couriers, Supabase, WhatsApp, and the analytics and advertising tools we measure with), and how to request deletion.

Fastest support is on WhatsApp during business hours. You can also email support@elluvi.com.

For sensitive concerns (order disputes, safety issues), use email so we have a written record.