How we operate.

Elluvi is a small, independent skincare house based in Lahore, Pakistan. Products are formulated in Germany and made for skincare routines across Pakistan.

This page is maintained by the Elluvi team to answer common questions about how the brand operates. It is not an independent certification.

Every claim on a product page — actives, dosages, benefits — is drawn from our verified formulation records. We do not describe products as treating medical conditions and we do not use before/after imagery.

Formulation country and batch identifiers are printed on the pack and shown on the product page.

Reviews marked "Verified Purchase" are linked to an eligible completed order. We do not incentivise positive reviews — customers may earn loyalty points for an honest verified review regardless of its rating.

We do not publish invented reviews. When no reviews exist yet, product pages say so.

We ship Pakistan-wide through vetted courier partners. Estimated delivery: 2–5 working days, depending on city and courier availability.

Cash on Delivery is available across Pakistan. Free delivery on orders of Rs. 1,000 and above. Delivery charges apply below Rs. 1,000. The final payable amount is shown clearly at checkout before you confirm.

For unopened products, contact support within 7 days of delivery. Change-of-mind return shipping is paid by the customer; we cover courier cost for defective, damaged or wrong items.

Opened skincare cannot be returned for hygiene reasons unless defective. Approved refunds are processed within 7–14 business days after we receive the return. Full detail: Shipping & returns.

We collect order, account and optional Skin Companion data (including private progress photos if you upload them). We don't sell customer data.

See our full Privacy Policy for retention, providers we use (couriers, Supabase, payment processors when online pay is enabled), and how to request deletion.

Fastest support is on WhatsApp during business hours. You can also email support@elluvi.com.

For sensitive concerns (order disputes, safety issues), use email so we have a written record.